Register a complaint
¼ø»Æʦapp takes pride in our service to students. From time to time, students may have questions concerning policies or practices. Generally there are logical explanations for situations, and usually most questions can be resolved in an informal setting through direct discussion with the individual or office involved. In instances where a student raises a question about a policy or decision, the affected staff or faculty member may respond. If it is not possible to resolve a matter through direct discussion, a student may appeal for further consideration by registering a complaint.
Registering a complaint with St Ambrose University
¼ø»Æʦapp is committed to providing high-quality academic programs and services for students and encourages students to contact the University if there is cause for concern regarding academic or non-academic matters.
A complaint is defined as dissatisfaction occurring when a decision, act, or condition, based upon specific factual data, affects the student in a perceived negative or unjust manner; furthermore, an allegation of improper, unfair, arbitrary, or discriminatory treatment by university personnel.
Residential programs
Students who wish to register a complaint may contact the St Ambrose University Vice President of Student Engagement & Dean of Students. To clarify the student's concerns, complaints should be sent in writing to: Vice President of Student Engagement & Dean of Students, St Ambrose University, 518 W Locust Street, Davenport, IA 52803, by phone at 563-333-6000, or by completing the online Student Complaint Form.
If a student feels there has been no resolution made to the complaint after contacting the University Vice President of Student Engagement & Dean of Students, the student may contact the Iowa College Student Aid Commission (Iowa College Aid) by filling out an online dispute form or calling 877-272-4456.
Online programs
Students who wish to register a complaint may contact the St Ambrose University Vice President of Student Engagement & Dean of Students. To clarify the student's concerns, complaints should be sent in writing to: Vice President of Student Engagement & Dean of Students, ¼ø»Æʦapp, 518 W Locust Street, Davenport, IA 52803, by phone at 563-333-6000, or by completing the online Student Complaint Form.
Information about registering a complaint with the accrediting or state licensure agencies is available by viewing or downloading this PDF with contact information.
These agencies should be contacted only after the student has registered a complaint with the University and has not received a response to the request for resolution.
St Ambrose University is approved by the Iowa College Aid Commission for participation in the State Authorization Reciprocity Agreement (SARA) initiative. SARA is a national initiative establishing comparable national standards and expectations for distance and online education; the central purpose is to increase access to online courses and standardize student consumer complaint processes. By participating in SARA, SAU is allowed to provide online courses outside of the state borders to students residing in any other state which is a member of SARA (currently that includes 49 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands).
Students who are considering an online program that leads to professional licensure should contact the licensing agency in the State where they plan to practice. SARA does not provide reciprocity for professional licensing.
For more information, visit the website.